Demand Letter

We specialize in the accessibility side of ADA demand letters, with clear guidance, project management, and complete remediation.

We do not offer legal advice.

How We Handle Demand Letters

When you receive an ADA demand letter, the situation can feel overwhelming and urgent.

We handle the accessibility side of the process so you can stay focused on running your business.

Are the Claims in the Demand Letter Valid?

The first step is reviewing the accessibility issues identified in the demand letter and performing a manual accessibility audit of your site, using WCAG as the technical standard.

This helps determine:

  • Which claims are valid
  • What needs to be fixed
  • What other accessibility issues may need attention
  • What should be addressed first

What Accessibility Issues Need to Be Fixed?

Remediation addresses accessibility barriers in:

  • Code
  • Design
  • Content
  • Third-party tools and functionality

If an accessibility overlay is part of the problem, we can remove it and replace it with fixes that address accessibility at the source.

How Do You Document the Accessibility Work?

A clear record of the accessibility work may include:

  • Remediation plans and priorities
  • Completed fixes
  • Evidence of progress
  • Accessibility statements and other supporting documentation

We can also coordinate with your internal team or other developers when needed.

Can We Work With Your Attorney?

We do not provide legal advice. We can work directly with your attorney to provide updates, share documentation, and incorporate their legal guidance into the accessibility work.

The goal is simple: understand the accessibility issues, fix what needs to be fixed, and document the work.